BDO is hiring a ServiceNow Functional Consultant to spearhead service management process designs from any location in Canada. This role emphasizes ITSM and CSM solutions that drive operational effectiveness.As a vital addition to the team, you will engage in process design and lead critical transformation projects guiding clients through the transition to ServiceNow. Your insights will translate business needs into actionable plans, fostering improvements and enhanced workflows tailored to customer demands.Key Responsibilities:
Facilitate workshops to discover process pain points
Enhance existing processes for effective ServiceNow integration
Define case workflows and SLAs aligned with best practices
Collaborate with stakeholders to ensure functional clarity
Support training development and UAT executionRequirements:
Minimum 5 years in service management roles
Comprehensive experience with ServiceNow implementations
Solid knowledge of ITIL frameworks
Proven ability to communicate effectively across teams
Relevant ServiceNow certifications preferredElevate service delivery standards with BDO's creative approach to ServiceNow practice.#J-18808-Ljbffr

📌 Servicenow Functional Consultant At Bdo Ottawa
🏢 BDO Canada
📍 Ottawa