Lead cutting-edge strategies in Conversational AI with Bell, guiding the Virtual Assistant team to elevate customer experiences. Drive the design, deployment, and integration of groundbreaking AI-powered solutions that redefine engagement.

As a Director of Conversational AI Strategy and Innovation, you will shape the future of customer journeys at Bell. Collaborating with cross-functional teams, you will spearhead advanced strategies and product roadmaps while managing a high-performing team of designers and AI specialists. Your focus on generative AI technologies will empower live agents and refine customer interactions, ensuring every experience is exceptional.

Key Responsibilities:



• Drive market launch of generative AI initiatives with Google Cloud • Lead and mentor the team of conversational designers and product owners • Define and execute strategy for omni-channel virtual assistants • Collaborate with engineering teams for API integrations • Establish KPIs for performance optimization of virtual assistants

Requirements: • 7+ years in technical product management or conversational AI • 3+ years of people management experience • Hands-on with Google Cloud CX platforms and AI tools • Experience in generative AI deployment and innovation • Strong executive communication and data storytelling skills

Shape customer experiences with your expertise in conversational AI and lead the future of innovation at Bell. #J-18808-Ljbffr

📌 Director of Conversational AI at Bell (Mississauga)
🏢 Bell
📍 Mississauga