Summary

A unique administrative customer service role with an incentive!

Job Details

Description

Summary

A unique administrative customer service role with an incentive!

Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

Major Responsibilities
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensures Route Managers data entry work is completed; Enters daily reports, recent contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
Solves residential account issues
Manages customer files; Ensures filing is current




Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
Ensures month end is completed
Checks missing tag reports
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Offers support to Branch staff as directed by his/her Manager

Skills And Experience
One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Inside sales experience an asset
Robust organizational skills
Team player
Solid attention to detail and high level of accuracy

Schedule

Schedule: Monday – Thursday: 4:00 p.m. – 12:00 a.m. Sunday: 9:00 a.m. – 5:00 p.m. Friday & Saturday: Off

Working holidays as needed.

$40,000 (position qualifies for commission on top of base salary)

This position is an existing vacancy within our organization.

Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.
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📌 Client Care Specialist 1 Year Contract Toronto (Canada)
🏢 Abell Pest Control
📍 Canada