Transform customer engagement as a Business Analyst specializing in contact center solutions in Toronto, ON. Lead the way in understanding business needs and translating them into impactful technology advancements.This long-term contract requires at least eight years of experience in BFSI, emphasizing your role in system analysis and digital customer engagement. Collaborate with diverse teams to ensure successful implementation of omnichannel solutions while adhering to regulatory standards. Your contributions will also involve Agile practices and stakeholder management to drive project success.Key Responsibilities:
Elicit and document business, functional, and non-functional requirements
Analyze contact center platform impacts and integration needs




Engage in Agile delivery and backlog management processes
Ensure compliance with risk and security policies in solutions
Act as the primary contact for business stakeholders in projectsRequirements:
8 years experience as a Business Systems Analyst
Solid expertise in omnichannel contact center solutions
Solid background in API integrations
Understanding of banking regulatory frameworks
Familiarity with Agile methodologies and tools like JIRAMake your mark in contact center technology by leveraging your experience to enhance customer interactions and operational efficiency.#J-18808-Ljbffr

📌 Contact Center Business Analyst Toronto
🏢 apptoza
📍 Toronto