About NmbrNmbrAbout NmbrNmbr is building the payroll infrastructure behind some of today’s most innovative platforms. Our API-first solution enables partners to embed and run payroll in a flexible, scalable way, designed for modern businesses.We’re a small, collaborative team that works closely with our partners from onboarding through launch and beyond. We focus on clear communication, thoughtful problem-solving, and building long-term partnerships. Nmbr offers hands-on experience and the opportunity to deepen your payroll expertise in a SaaS environment.The OpportunityWe’re looking for a Payroll Client Success Manager (English/French) to support partners as they onboard to the platform and launch their first clients. This role requires a robust understanding of payroll fundamentals, as you’ll guide partners through payroll setup, review payroll data, and help ensure accuracy from day one. You’ll also respond to partner inquiries about the payroll product and support partners as questions arise. You’ll work closely with experienced team members while gaining hands-on exposure to partner onboarding, payroll operations, and client-facing communication.What you’ll doSupport partners during onboarding and early client launches, with guidance from senior team membersRespond to partner inquiries related to the payroll product in a clear and timely mannerJoin partner and client calls to observe, take notes, and assist with follow-upsReview payroll data and documentation to ensure accuracy, completeness, and proper formattingHelp partners understand onboarding steps, payroll setup, and configuration decisionsTrack tasks, timelines,



and outstanding items to keep onboarding moving forwardFlag payroll discrepancies or potential issues early and upscale as neededShare recurring partner questions and feedback to improve onboarding processes and documentationWhat you bringWorking knowledge of payroll fundamentals is required, including earnings, deductions, remittances, and basic compliance concepts 1 to 2 years of experience in payroll, or in a customer-facing role within payroll, HR, or financeStrong organizational skills and the ability to manage multiple tasks with clear guidanceComfortable communicating on calls and via email with a friendly, professional toneAbility to explain payroll concepts clearly and ask thoughtful questions when something isn’t clearFamiliarity with working comfortably with spreadsheets or CSV files.A proactive mindset and willingness to learn new tools and processesWhat you’ll gainHands-on experience supporting partners and clients in a growing SaaS companyDeep exposure to payroll operations, onboarding, and cross-functional collaborationWhat it’s like to work here100% remote work anywhere in CanadaA meaningful opportunity to impact partner experience and onboarding processesA fast-moving environment that values clarity, collaboration, and thoughtful decision-makingQuarterly in-person team events and off-sitesOur commitment to inclusionNmbr is committed to building a diverse and inclusive team. We believe that different backgrounds, experiences, and perspectives make us stronger and help us build better products. Accommodations are available throughout the recruitment process upon request.Our hiring process may include automated tools to support resume screening or candidate matching, alongside human review.#J-18808-Ljbffr

📌 Payroll Client Success Manager - Bilingual (English/French) - C$70,000 - C$85,000 A Year - Remote (Winnipeg)
🏢 Nmbr
📍 Winnipeg