Step into a leading role at CPKC as a Major Incident Coordinator, overseeing critical technology incidents. Your expertise will drive effective resolution, enhance service reliability, and ensure operational excellence.

In this full-time position based in Calgary, Alberta, you'll utilize your analytical and leadership skills to manage high-impact incidents across IT teams. You'll execute ITIL-based processes while identifying operational improvements and ensuring stakeholder communication. A versatile schedule is expected, supporting 24/7 operations and on-call duties.

Key Responsibilities:



• Analyze incidents and document findings effectively • Monitor system performance and recommend enhancements • Execute ITIL Incident and Change Management processes • Prioritize incidents and manage complex situations • Collaborate with internal partners and stakeholders

Requirements: • Degree or diploma in Computer Science or related • Experience in similar Major Incident role • Proven collaborative skills in fast-paced settings • Solid analytical and problem-solving capabilities • Relevant certifications like ITIL v4 are preferred

Make a significant impact on service continuity and operational efficiency at CPKC as a Major Incident Coordinator. #J-18808-Ljbffr

📌 Major Incident Coordinator at CPKC (Winnipeg)
🏢 CPKC
📍 Winnipeg