Kickstart your IT career with Kraken Robotics as a Tier 1 IT Support Specialist in Dartmouth, NS. Provide essential support for end-user IT issues, facilitating smooth operations in a agile setting.
This entry-level role serves as the first contact for all IT support requests at Kraken Robotics. You will troubleshoot and resolve common problems related to hardware, software, and communication tools. Your focus will be on customer satisfaction while logging and documenting resolution steps accurately and effectively.
Key Responsibilities:
• Troubleshoot hardware, software, and connectivity issues
• Log and track incidents in the IT ticketing system
• Fulfill routine requests like password resets and software installation




• Escalate unresolved issues to Tier 2 support with thorough documentation
• Assist in creating knowledge base articles and troubleshooting guides
Requirements:
• 1+ year experience in IT support or help desk role
• Familiarity with Microsoft 365 applications and support procedures
• Robust communication skills for both technical and non-technical users
• Relevant certifications are an asset
• Post-secondary education in IT or related field preferred
Elevate your IT skills with Kraken Robotics while making a positive impact on users across various departments.
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📌 Tier 1 It Support Specialist At Kraken Robotics Dartmouth (Canada)
🏢 Kraken Robotic Systems
📍 Canada