Hire Resolve is assisting call centre organisations in hiring experienced professionals for senior reporting and analytics roles in a complex Genesys Cloud CX setting. The role centers on reporting, KPI definition, dashboard configuration, and stakeholder advisory across multi-channel contact centre operations.
The position is full time and includes exposure to WFM, QA, and performance optimization. Responsibilities cover forecasting, scheduling, coaching, and data-driven decision support
J-18808-Ljbffr
📌 Senior Contact Centre Leader Cx Analytics & Ops Burlington (Canada)
🏢 Sitly
📍 Canada