Lead the Information Technology Service Desk for the City of Kawartha Lakes in Lindsay, ON. This role focuses on operational leadership, incident management, and team development in a hybrid work workplace.As a Supervisor of IT Service Desk, you will ensure the effective delivery of technical support across all service channels. Your experience in IT Service Management will guide a team dedicated to providing exceptional customer service while adhering to established service levels. You'll play an integral part in decision-making processes, workflow management, and budget monitoring, contributing to the overall success of the IT department.Key Responsibilities:
Oversee daily IT Service Desk operations and incident response
Monitor and manage Service Desk workflows and escalation processes




Provide guidance and support to Service Desk staff
Analyze service quality and identify improvement opportunities
Administer the mobile device program for compliance and securityRequirements:
Degree in Computer Science or related field
Minimum five years in IT Service Desk or support
ITIL Foundation certification preferred
Robust knowledge of ITSM principles and practices
Valid Ontario Class “G” Driver’s Licence requiredUtilize your leadership, ITSM expertise, and technical skills to enhance the quality of IT services in Kawartha Lakes.#J-18808-Ljbffr

📌 It Service Desk Supervisor In Lindsay Kawartha Lakes (Canada)
🏢 City of Kawartha Lake
📍 Canada