Join Thermea Spa Village Whitby as a Kiosk Lead Associate! Your leadership will be instrumental in managing kiosk operations and enhancing customer interactions during the busy holiday season.

As a lead associate, you will support the kiosk team by ensuring they have all necessary resources and training. Collaborating with the Marketing Manager and Kiosk Coordinator, your objective is to create a seamless and welcoming experience for our guests while managing day-to-day kiosk operations.

Key Responsibilities:
Train and coach kiosk team members effectively
Report daily activities and operational issues to management
Assist with staffing shortages and unexpected events
Manage inventory levels and order supplies
Resolve guest complaints and service requests efficiently

Requirements:
College diploma in relevant fields such as hospitality
Previous experience in a customer-facing role
Proven leadership skills with at least one-year experience
Proficiency in MS Office and various technologies
Must be available from late October to December 31, 2026

Use your leadership and customer service skills to enrich the experiences at Thermea Spa Village Whitby.
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