Key Responsibilities
Analyze and resolve hardware, software, network, and application-related issues.
Provide technical support to end users through ticketing systems, email, phone, or in-person assistance.
Monitor IT systems, applications, and infrastructure for performance and availability.
Troubleshoot and diagnose system and application issues and provide timely resolutions.
Manage and maintain user accounts, access permissions, and IT assets.
Coordinate with vendors and internal technical teams for issue resolution.
Document incidents, resolutions, system changes, and technical procedures.
Assist with system upgrades, software installations, patches, and IT projects.
Analyze IT-related data and prepare reports for management.
Follow IT security policies, procedures, and compliance requirements.




Identify recurring technical issues and recommend process or system improvements.

Required Skills
Robust troubleshooting and analytical skills.
Valuable understanding of Windows/Linux operating systems.
Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, and LAN/WAN.
Experience with Microsoft 365, Active Directory, or similar enterprise tools.
Familiarity with IT service management and ticketing tools.
Positive understanding of hardware, software, and application support.
Solid communication and interpersonal skills.
Ability to prioritize and manage multiple incidents or requests.

📌 It Analyst Regina
🏢 Spait Infotech
📍 Regina