Transform quality assurance practices at goeasy in Mississauga. As the Senior Manager, leverage AI and analytics to advance customer interaction quality and operational excellence.
You will lead a strategic QA initiative focused on enhancing processes across several functions including customer service and sales. This high-impact position requires robust leadership, analytical abilities, and a commitment to continuous improvement. Partner with diverse teams to ensure exceptional quality standards in operations.
Key Responsibilities: - Build and scale an AI-enabled quality assurance program - Define governance and scorecard metrics for QA evaluation - Mentor and develop a skilled QA team - Use data insights to drive operational performance improvements - Develop transparent performance reporting for leadership
Requirements: - 5 to 10 years in QA or Operations - Experience with QA program development and scaling - Strong analytical skills using data visualization tools - Proven track record in team leadership - Knowledge of financial services processes is an asset
Lead goeasy in achieving high quality standards through cutting-edge assurance strategies.#J-18808-Ljbffr

📌 Quality Assurance Senior Manager Role Winnipeg
🏢 goeasy
📍 Winnipeg