Under the supervision of the Manager, Unit manager, and Nurse Clinician the Administrative Support III for General Internal Medicine performs clerical duties required to support specialty patient care for assigned specialists in the outpatient setting. Responsibilities and duties include general reception and clerical duties, referral management, booking new and follow up appointments for patients, liaising with clinic staff regarding patient appointments and changes, data entry, review of physician’s orders and booking appropriate testing, requesting, tracking and obtaining patient information from physicians' offices, laboratories, radiology and other related health care disciplines. Excellent communication skills, multitasking, and meticulous attention to detail is required for this position. Duties may also include in-clinic support for tasks such as patient manual handling, handling of clinic equipment and supplies, and assistance to the multidisciplinary team in the coordination of patient care and follow-up.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

MOA or Unit Clerk course.



At least 2 years (within the last 7 years) of clerical experience in an acute care or multi-provider patient care area. This could be hospital and/or clinic experience in a role that involves referral management, coordination of clinic visits, reviewing of physician’s orders, contacting patients, and scheduling of procedures and tests Intermediate proficiency in Connect Care, Netcare, and Microsoft Office (Word, Excel, Outlook). Skilled in using fax machines, photocopiers, and multi-line phones. Accurate keyboarding at 50+ WPM required. Able to sit/stand for extended periods Detail-oriented, self-directed, and team-focused. Solid English communication skills, both written and verbal. Capable of handling confrontational situations and working in rapid-paced, high-volume environments with frequent interruptions. Effective communicator with diverse clients. Transparent, pleasant phone manner and proven customer service skills. Physically able to lift 30 lbs. Excellent time management, organization, and prioritization abilities.

Minimum of one year experience in an outpatient clerical position. Medical terminology course. Experience building Connect Care templates. Central triage experience.

📌 Administrative Support Iii Calgary
🏢 Alberta Health Services
📍 Calgary