Overview

We are looking for a hands-on Service Manager to lead and grow our service department. This role is focused on process, team development, and consistent execution in a small-town environment with high standards.

Key Responsibilities
Lead daily service operations (advisors, technicians, and support staff)
Drive performance through explicit processes and accountability
Build and develop a strong, positive team culture
Ensure accurate use of PBS Systems DMS (critical to success)
Work closely with Parts to improve workflow and fill rate
Monitor and improve key performance metrics (efficiency, labour hours, effective labour rate)
Apply Kaizen principles to improve operations
Maintain high customer satisfaction and handle escalations

Qualifications
Experience in a dealership Service role (Manager or Senior Advisor)
Strong knowledge of PBS Systems DMS
Toyota experience is an asset
Understanding of Parts and Service workflow integration
Process-driven with solid leadership and communication skills




Positive attitude and ability to build a team

Team Fit & Attitude (Critical)

We are a small, tight-knit team where attitude and culture matter as much as experience.

We are looking for someone who:
Leads by example with a positive, solutions-focused mindset
Builds solid teams while holding people accountable
Communicates clearly and follows through consistently
Takes ownership and improves processes rather than assigning blame
Aligns with a culture built on continuous improvement and “Make Things Better”

Technical skills can be developed. Attitude and team fit cannot.

If you are not someone who naturally builds teams and improves processes, this role will not be the right fit.

What Success Looks Like
An engaged, accountable team
Strong processes and consistent daily execution
Improved efficiency, productivity, and customer experience

📌 Service Manager Smithers
🏢 Cochrane Toyota
📍 Smithers