Join Aplin as Director of Technical Support Services, leading a agile team to enhance customer experiences. This leadership role emphasizes operational efficiency and team development within a SaaS framework.
In this position, you will drive the transformation of our support organization, working closely with cross-functional teams. By establishing transparent performance expectations and optimizing processes, you will foster a culture centered around excellence and accountability in support services.
Key Responsibilities: - Lead and develop a high-performing support team - Assess support processes and implement best practices - Improve customer communication and escalation management - Collaborate with internal stakeholders for solution building - Develop KPIs and operational reports for leadership
Requirements: - Minimum 5 years leading customer support teams - Proven success in improving support service metrics - Robust understanding of customer experience best practices - Experience in software or SaaS settings - Exceptional coaching and communication skills
Drive the growth of Aplin’s technical support while enhancing operational standards and customer satisfaction.#J-18808-Ljbffr

📌 Aplin Technical Support Director Riviere Des Prairies—pointe Aux Trembles (Canada)
🏢 David Aplin Recruiting
📍 Canada