Join OPENLANE as an Automotive Technical Specialist, where your diagnostic expertise meets exceptional customer service. Work hybrid to ensure explicit communications and advocate for fair resolutions.

As a key member of our Claim Resolutions team, you will leverage your technical knowledge to analyze vehicle conditions and resolve customer issues. With a background of at least two years in automotive mechanics or related fields, you’ll be responsible for translating complex technical information into understandable terms for customers.

Collaborating effectively, you will contribute to arbitration processes with sound judgments.

Key Responsibilities:
Analyze and verify inspection reports for accuracy
Address and resolve customer arbitration claims




Communicate vehicle information and repair expectations
Educate internal teams on industry practices
Negotiate solutions for customer disputes

Requirements:
Minimum two years of automotive industry experience
Solid customer service and negotiation skills
Familiarity with CRM systems for customer management
Positive approach to teamwork and follow-up
Bilingual in English and French is a plus

Harness your technical skills to deliver equitable outcomes and foster customer relations at OPENLANE.
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📌 Openlane Automotive Specialist Role Brampton (Canada)
🏢 OPENLANE
📍 Canada