Elevate guest experiences at Fairmont Chateau Lake Louise as a Luxury Guest Experience Manager. Lead VIP services, concierge operations, and create memorable moments in beautiful Banff National Park.

This strategic leadership role involves overseeing Guest Relations and developing initiatives for luxury hospitality. You will manage VIP arrivals, curate personalized guest itineraries, and ensure service excellence aligned with Forbes standards.

Collaborate with all departments to deliver extraordinary moments that leave lasting impressions.

Key Responsibilities:
Serve as the ambassador for luxury guest experiences
Lead operations for VIPs and personalized services
Curate bespoke itineraries reflecting luxury positioning




Foster partnerships with tourism operators for unique offerings
Oversee service recovery and ensure guest satisfaction

Requirements:
Minimum five years in luxury hotel or guest services
Proven experience in VIP management and service recovery
Knowledge of Forbes Travel Guide and guest satisfaction metrics
Leadership experience with a focus on team development
Proficiency in Opera Cloud and guest experience technology

Join Fairmont to create unforgettable experiences for guests in picturesque Banff.
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📌 Luxury Guest Experience Manager At Fairmont Edmonton
🏢 Accor Hotels
📍 Edmonton