Elevate customer experiences as a Customer Success Manager at Equinix. In this strategic role, you'll drive business outcomes while managing global customer relationships for optimal value.

As a seasoned Customer Success Manager 3, you'll lead post-sales engagement across complex, global accounts. This position emphasizes onboarding, adoption, retention, and growth strategies, leveraging advanced problem-solving and commercial acumen. Your role impacts long-term customer success while shaping pivotal strategies alongside executive stakeholders.

Key Responsibilities: • Lead onboarding for complex, global customers • Develop Customer Success Plans with aligned KPIs • Drive product adoption through data-driven insights • Manage renewals and contract value optimization • Coordinate issue resolution and communicate effectively

Requirements: • Minimum 5 years in Customer Success or Account Management • Bachelor's degree preferred • Experience in B2B technology or SaaS environments • Proven ability with global enterprise accounts • Success in driving customer retention and revenue growth

Excel in fostering strategic customer relationships and enhancing growth at Equinix. #J-18808-Ljbffr

📌 Customer Success Strategist at Equinix (Toronto)
🏢 Equinix
📍 Toronto