Organization: Zamar Music Inc. (registered charity)

Reports To: Executive Director

Compensation: $50,000 per annum

Benefits: Health and dental benefits; professional development support

Term: One-year full-time contract, with option for renewal

Hours: 37.5 hours per week: Tuesday–Friday 12:30 pm – 8:30 pm and Saturday 9:00 am – 5:00 pm

Location: 50 Van Kirk Drive, Unit 9, Brampton, ON L7A 1B1 (interim base: Brampton Entrepreneur Centre until the facility opens)

Anticipated Start: October 2026

Application Deadline: Friday, September 25th, 2026

ABOUT ZAMAR MUSIC

Zamar Music Inc. is a registered charitable community music hub in Brampton, built over more than a decade on a easy conviction: that music changes lives. Every week, more than 250 families come through our doors, and every month more than 200 seniors join us to sing, play, and connect. We serve children, youth, adults, and seniors through three pillars: The Academy (music education), The Studio (recording and rehearsal), and On Stage (original edutainment productions staged at major GTA venues). Our programming is rooted in Black, Afro-Caribbean, South Asian, and Western Classical traditions, reflecting the community we serve.

This is a pivotal moment for Zamar. We are opening a new 3,000 sq. ft. purpose-built facility at 50 Van Kirk Drive, and we are looking for an operational leader who will not only help us open the space, but manage its operations efficiently from day one - building the systems and operating procedures a growing organization needs, and making sure they are executed consistently.

THE OPPORTUNITY

The Operations & Programs Manager is the operational backbone of Zamar Music. You will run the day-to-day operations of our facility, coordinate and oversee our administrative and teaching staff, manage bookings and facility scheduling, and plan and deliver our events and programs - both at our facility and offsite at the venues where our concerts and productions take place. Above all, you will design the systems and standard operating procedures that let the organization work smoothly and efficiently, and you will own their execution. You will not be starting from a blank page: Zamar's Operations Playbook documents our core procedures, and you will own it - executing it day to day, keeping it current, and evolving it as we grow.

This is a hands-on leadership role in a small, mission-driven charity, and the impact of your work will be visible every day: in the child who arrives nervous for a first lesson and walks off a recital stage beaming, in the senior for whom a weekly session is the highlight of the week, in the families who come to rely on Zamar as a place where they belong. The role calls for someone who takes ownership, anticipates what needs doing, and follows through without being asked - not a fixed nine-to-five mindset.

KEY RESPONSIBILITIES

Operations & Systems

- Run the day-to-day operations of Zamar: daily priorities, staffing coverage, and the smooth flow of lessons, rehearsals, and programs.

- Own the Zamar Operations Playbook, and design, document,



and implement new systems and procedures that make workflows more efficient across registration, scheduling, payments, communications, facility use, and record-keeping.

- Ensure execution: train staff on procedures, monitor that they are followed, measure results, and refine systems as the organization grows.

- Administer our core platforms, including My Music Staff (student management), Mailchimp, and approved payment platforms; prepare documents and reports for the Executive Director and Board.

Staff Oversight & Scheduling

- Provide day-to-day oversight and direction to administrative staff and teaching faculty, under the direction of the Executive Director.

- Build and maintain staff and instructor schedules; manage coverage and task priorities; serve as first point of escalation for operational issues.

- Support onboarding of new staff, instructors, interns, and volunteers; relay performance feedback to the Executive Director.

Facility Management & Scheduling

- Manage daily opening/closing procedures, alarm and visitor access, and reception standards.

- Manage the facility calendar and room-booking system for lessons, rehearsals, recordings, meetings, and rentals.

- Coordinate maintenance, vendors, and equipment inventory; enforce safety procedures and support a respectful, inclusive environment.

Programs, Events & Bookings

- Plan and manage recitals, concerts, workshops, and community events end-to-end: logistics, vendors, volunteers, A/V, run-of-show, and follow-up.

- Provide offsite operations management for Zamar's concerts and productions at venues across the GTA, including venue liaison, load-in/load-out, and run-of-show execution.

- Manage external bookings and rental inquiries from first contact through confirmation and settlement.

Student & Family Services

- Set the tone for the front-of-house experience: greet everyone who enters and serve as primary point of contact for inquiries.

- Register new students, maintain lesson schedules, track attendance, and communicate clearly with families.

Finance, Data & Communications

- Process payments accurately; compile and reconcile transaction summaries for accounting.

- Keep contact databases current; uphold privacy standards for student, family, donor, and partner information.

- Deploy feedback surveys and summarize insights for internal decisions and funder reporting.

- Draft monthly newsletter content and social posts in Zamar's brand voice.

WHO WE ARE LOOKING FOR

Above all, we are looking for someone who cares about this work - who measures success not only in schedules kept and systems built, but in the difference those systems make in people's lives.

Required





- A genuine passion for community impact and for the role music and the arts play in people's lives.

- Critical to this role: demonstrated experience creating systems and standard operating procedures for efficient and effective operations - you can point to specific systems you designed and the results they produced.

- Minimum three (3) years in operations, administration, or program coordination, including meaningful non-profit or charitable sector experience.

- Experience coordinating or supervising staff, instructors, or volunteers.

- Proven experience planning and delivering events from concept to completion.

- Excellent communication, sound judgement, and discretion with confidential information.

- Highly dependable and trustworthy, with a track record of ownership and follow-through.

- Flexibility to work evenings and Saturdays, and to travel within the GTA for occasional offsite events.

- Ability to provide a satisfactory Police Vulnerable Sector Check (this role involves working around children and vulnerable persons).

Assets

- Background in or passion for music, arts education, or community cultural programming.

- Familiarity with My Music Staff, Mailchimp, online payment platforms, and Google Workspace or Microsoft 365.

- Experience contributing to grant or funder reporting; knowledge of the Brampton and Peel Region community; valid driver's licence.

WHY JOIN ZAMAR

- Visible impact: you'll see the difference your work makes in the faces of the families, young people, and seniors we serve - every day.

- Real ownership: a documented Operations Playbook as your starting point, and the trust and autonomy to build on it in a brand-new facility.

- A seat at the table: work directly with the Executive Director, with genuine influence on how a growing charity operates.

- Breadth: arts administration, facility operations, staff leadership, event and production management, and funder reporting in one role.

- Community and culture: a hub rooted in Black, Afro-Caribbean, South Asian, and Western Classical traditions, serving one of Canada's most diverse cities.

- Investment in you: health and dental benefits plus professional development support.

HOW TO APPLY

Submit your resume and a cover letter that covers three things - your non-profit and operations experience; a system or process you created and the difference it made; and a time your work made a real difference for the people you served - by email to Corey Butler, Executive Director, at with the subject line "Operations & Programs Manager - [Your Name]".

Application deadline: Friday, September 25, 2026. Applications are reviewed as received; early applications are encouraged. We thank all applicants; only those selected for an interview will be contacted.

- Zamar Music Inc. is committed to building a team that reflects the diversity of the community we serve and encourages applications from all qualified candidates. Accommodations are available on request at any stage of the recruitment process.

📌 Operations & Programs Manager (Toronto)
🏢 Zamar Music
📍 Toronto