Join Utilities Kingston as the Manager of Customer Care and Communications in Kingston, Ontario. In this full-time role, your expertise in strategic communications and customer experience will shine.The Manager will direct all communications strategies and customer care operations, ensuring a unified, positive customer experience. Your responsibilities include advising senior leadership on communications issues and managing corporate branding. You will also play a key role in identifying improvement opportunities based on customer feedback, leading to enhanced service standards.Key Responsibilities:
- Develop and implement comprehensive communication strategies
- Provide strategic advice on media relations and reputational risks
- Oversee digital communications and internal messaging




- Build relationships with stakeholders and government entities
- Lead efforts in customer feedback analysis and resolution strategiesRequirements:
- Degree/diploma in Communications or a related area
- 3-5 years in corporate communications roles
- In-depth knowledge of customer experience best practices
- Robust analytical and strategic planning capabilities
- Skills in team leadership and performance managementEnhance the utility's service excellence while driving community engagement through your leadership at Utilities Kingston.#J-18808-Ljbffr

📌 Manager Of Customer Care And Communications (Kingston)
🏢 The MEARIE Group
📍 Kingston