Join Halton Healthcare as a Patient Experience Specialist, ensuring timely and compassionate responses to patient inquiries across multiple sites. Deliver exemplary service while promoting quality care and safety.

In this permanent full-time role, you will provide first-line responses to patient feedback within Oakville, Milton, and Georgetown. The Patient Experience Specialist will collaborate with the Quality & Experience team, addressing minor issues and escalating major concerns promptly. Your strong communication and problem-solving skills will enable you to manage operational and clinical requests effectively.

Key Responsibilities:



• Respond to patient inquiries with warmth and professionalism • Capture and manage feedback through the occurrence reporting system • Coordinate meetings related to patient relations processes • Collaborate with ICT to resolve software issues • Escort patients and families to meetings in hospital locations

Requirements: • Excellent verbal and written communication skills • Proven ability in data collection and reporting • Strong interpersonal and organizational skills • Capacity to prioritize multiple tasks in a rapid-paced environment • Proficiency in computer applications and databases

Utilize your skills to enhance patient experiences while working in a collaborative environment committed to continuous improvement. #J-18808-Ljbffr

📌 Patient Experience Specialist at Halton Healthcare (Winnipeg)
🏢 Halton Healthcare
📍 Winnipeg