Advance your career at Intact as a Technical Advisor II, where you will support end-user services and middleware solutions in a hybrid model. This role emphasizes customer service and operational efficiency.

As part of the Intact team, you will utilize your 2-3 years of experience to improve service stability and resolve technical issues effectively. Your role will involve strategic planning and implementing technology solutions that align with user needs. You will also focus on enhancing incident management and problem resolution practices within the organization.

Key Responsibilities:



• Assess and implement fit-for-purpose processes and tools • Manage service requests and incidents effectively • Support complex application and telephony infrastructures • Collaborate with resolver groups for incident management • Optimize operations through knowledge transfer and documentation

Requirements: • 2 to 3 years supporting IT solutions • Proven experience in IT incident management • Working knowledge of ITIL practices • Robust customer service and problem-solving capabilities • Ability to influence outcomes across teams

Leverage your technical expertise to drive service improvements at Intact. #J-18808-Ljbffr

📌 Intact Technical Advisor II Opportunity (Winnipeg)
🏢 Intact Financial
📍 Winnipeg