Join Priceline as an Implementation and Readiness Manager in a hybrid work model. Spearhead customer service training initiatives and support implementations for a leading travel brand.
As a pivotal member of the team, you will lead the readiness activities for deploying current support services aligned with customer experience goals. You will translate core business and technological needs into actionable training and implementation plans. Your leadership will ensure that our customers receive exceptional support.
Key Responsibilities:
• Direct support service implementations from planning to stabilization
• Ensure continuity of training and readiness assessments
• Communicate effectively across functional teams and partners




• Monitor and report on training performance and effectiveness
• Engage with partners to guarantee readiness and compliance
Requirements:
• Bachelor’s degree or equivalent experience
• 7+ years in contact center or travel operations
• 5+ years of leadership in training implementations
• In-depth knowledge of travel industry policies
• Competency in tools like Jira and Smartsheet
Lead impactful training initiatives that redefine customer service at Priceline.
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📌 Implementation and Readiness Manager Role at Priceline (Toronto)
🏢 Priceline
📍 Toronto