We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We exist to help People, Businesses and Communities

Do More, Be More, and Achieve more . DUCA (www.duca.com) is distinguished for the following: Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. Competitive rates. Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members. Profit sharing among Members. Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition. A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives.

Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.

At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. Member Service Representative

DUCA is currently looking for a full-time Member Service Representative to join our dynamic Toronto Mount Pleasant branch! The Member Service Representative is passionate about delivering outstanding service to customers, known as Members. We are looking for driven,



organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives. Branch Hours

Mon to Wed: 9:30 am to 5:00 pm Thur: 9:30 am to 7:00 pm Fri: 9:30 am to 5:00 pm Sat: 9:30 am to 1:00 pm Job Purpose & Summary

The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives. Key Accountabilities & Duties

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction Promote DUCA’s full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments Handle Member requests for deposits, withdrawals, transfers, and other routine transactions Identifies and fulfills Members’ financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires,



RRSP and term deposit transactions, as well as assisting Members get a debit card Having up front dialogue with members to uncover financial needs with a talent for “opportunity spotting” Solves Member issues using standard procedures and knows when to escape non-standard issues, if Remains current and up to date on DUCA products, services, operational, and risk policies and procedures. Participates in local market business development opportunities and community involvement. Assists with counting large cash deposits. Completes general office duties, processing and administration as required Occupational Experience & Education Requirements

High School Diploma or equivalent (Undergraduate degree or equivalent preferred) Experience working with and handling cash Robust knowledge of computer systems Two years’ experience helping Members or customers in either a bank or credit union environment, preferred Previous experience with sales is considered an asset Knowledge, Skills & Attributes

You have a desire to learn and grow Passion for working directly with Members and customers, finding ways to surprise and delight Committed team player, demonstrating your enthusiasm for your job and Member every day Multi-tasker who can organize and prioritize other work while putting the Member first Excellent interpersonal and communication skills, both verbal and written Strong attention to detail with ability to make decisions and provide friendly and personable service Strong administration, organizational, planning and time management skills Department:

Retail Banking Primary Location:

Toronto Mount Pleasant Branch, 245 Eglinton Avenue Toronto, Ontario , M4P 3B7 Employment Status:

Full-Time Salary:

The annual salary range for this position is $40,634 to $50,793. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. This position may be eligible for

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📌 Member Service Representative (Full-Time) (Winnipeg)
🏢 DUCA Financial Services Credit Union
📍 Winnipeg