Alarm Room OperatorPosting Id 3443Department Community ServicesDivision Fire ServicesRate of Pay $64,347.25 -$116,995.00 AnnualJob Type Permanent Full TimeReplacement/New Position Replacement for Existing VacancyPosting Type Internal and ExternalPosting Date 08/20/2026Application Deadline 09/03/2026Position SummaryReporting to the Communications Officer and and indirectly to the Deputy Chief - Communications, the Alarm Room Operator (ARO) position comprises two job functions: fire department call-taker and dispatcher. The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner. Operating in a high-stress environment, the ARO uses the computer-aided dispatch (CAD) system, radio, and telecommunications equipment to coordinate the fire department response and support field personnel. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused during critical incidents.Key Duties and ResponsibilitiesReceive emergency and administrative calls for service and/or advice, process and record necessary information applicable to the situationDispatch appropriate personnel and apparatus using a Computer-Aided Dispatch (CAD) systemMonitor radio traffic and maintain communications with field personnel to ensure responder safetyAccurately enter, update,



and maintain call information and incident recordsInterpret and relay critical information quickly and clearly to the appropriate agenciesOperate complex computer and telecommunications equipmentTrack and maintain resource statusProvide exceptional customer serviceEducation and ExperienceMinimum of Grade 12 diploma or Ontario approved equivalentSuccessful completion of a recognised Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is requiredValid and current certification in First Aid and CPR is requiredRequired Skills/KnowledgeBe legally entitled to work in CanadaExcellent verbal communication skills with the ability to relay information clearly and accurately in a high-stress environmentStrong multi-tasking skillsAbility to interpret maps, addresses and/or geographical informationAbility to work both independently and collaboratively with a teamKeyboarding at a minimum of 45 wpmProficient computer skillsDemonstrates valuable judgment and makes sound decisionsAbility to work rotating shifts and in a restrictive environmentShows commitment to personal growth, development, and leadership opportunitiesShares new ideas and challenges the status quoProven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trustTakes initiative to participate in a culture of learning, mentoring, and sharingContributes to building and being a part of a positive cultureDemonstrate the City’s corporate values of care, collaboration, courage and serviceLeadership CompetenciesDemonstrates personal leadershipBuilds people and cultureCultivates open communicationShapes the futureNavigates and leads through complexity and changeWe thank all candidates for their interest, however, only those under consideration will be contacted.The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.#J-18808-Ljbffr

📌 Alarm Room Operator (Winnipeg)
🏢 City of Richmond Hill
📍 Winnipeg