Become a key player at BMO as a Bilingual Pre-Delinquency Contact Center Agent, working remotely to guide customers through collections and payment strategies. Use your communication skills to foster trust and drive positive outcomes.

This remote position requires a robust background in customer service and credit qualifications. As a key team member, you will handle delinquent accounts, provide expert advice on payment strategies, and develop long-term relationships with clients. Your analytical skills will help shape effective collections strategies and ensure compliance with regulations.

Key Responsibilities:
• Manage delinquent and high-risk accounts for collections
• Advise customers on payment strategies and products
• Conduct quality audits and provide coaching support




• Analyze account data to determine probability of collection
• Execute established loss mitigation processes for clients

Requirements:
• 3-5 years of relevant experience in collections
• In-depth knowledge of consumer collections laws
• Strong analytical and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency in collaboration and influence skills

Leverage your bilingual skills, negotiation abilities, and customer service expertise to excel in this impactful role at BMO.
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📌 Bilingual Collections Contact Center Agent (Quebec City)
🏢 Bank of Montreal
📍 Quebec City