Join HCLTech as a Project Management Expert focusing on Support & Operations. Drive continuous improvement while ensuring effective incident resolution and compliance with quality standards.

As a Subject Matter Expert, your role will involve analyzing ticket data, mentoring team members, and validating change orders. You'll actively participate in capacity planning and engage with customers to enhance satisfaction through effective communication. Your analytical skills will help in identifying trends and providing insights to improve operational performance.

Key Responsibilities:
• Analyze ticket data for timely resolution and quality compliance
• Mentor team and prepare comprehensive documentation
• Validate implementation plans for change orders




• Actively participate in capacity planning and resource alignment
• Conduct root cause and trend analyses for performance improvement

Requirements:
• Expertise in project management methodologies and tools
• Robust skills in trend analysis and root cause investigations
• Excellent communication abilities for stakeholder engagement
• Knowledge of SLA management and incident processes
• Familiarity with change management principles

Be part of HCLTech's commitment to enhancing customer satisfaction through your project management expertise.
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📌 HCLTech Project Management Expert Role (Ontario)
🏢 HCL Technologies
📍 Ontario