Wajax seeks a skilled Business Systems Support Specialist to deliver front line assistance for business systems inquiries, primarily focusing on Infor M3 ERP. This role entails timely support, training, and effective communication.

As part of our team, you'll monitor and address support requests using the IS Help Desk tool while collaborating with analysts for complex issues. Your proficiency in ERP systems, analytical skills, and bilingual capabilities (English and French) will be integral in delivering exceptional user support. You'll also create and maintain documentation and training materials that help enhance user experience across the board.

Key Responsibilities:
• Monitor and resolve incoming business system support requests
• Provide effective phone, online, and in-person support




• Create and distribute user updates and training materials
• Collaborate with IS team for problem resolution
• Maintain a knowledgebase within the Help Desk application

Requirements:
• College Diploma or University Degree in IT or related field
• 1-2 years of user support experience with business systems
• Robust working knowledge of ERP and Microsoft Office
• Bilingual in English and French (preferred)
• Ability to troubleshoot and communicate effectively

Excel in user support and training with Wajax in this engaging role, driving customer satisfaction in business systems operations.
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📌 Business Systems Support Specialist at Wajax (Quebec City)
🏢 Tundra Process Solutions
📍 Quebec City