Elevate customer experiences with Grainger as a Hybrid Customer Service Representative, providing exceptional support through phone and email. Enjoy steady hours and a supportive work setting.

This Customer Service Representative role suits those with a passion for retail and customer service. Reporting to the Customer Service Center Supervisor, you will engage with customers, managing orders and inquiries efficiently. With a focus on teamwork, your contributions will help businesses thrive while achieving personal and company performance objectives.

Key Responsibilities:



• Deliver positive customer interactions for order and shipment management • Interpret customer needs through active listening and inquiry • Provide tailored product and service solutions • Promote Grainger’s benefits and identify cross-selling opportunities • Resolve inquiries using analytical skills to address complex problems

Requirements: • High school diploma or equivalent • 1+ years in customer service, preferably in a contact center • Proficient in Microsoft Office Suite and enterprise systems • Excellent English communication skills • Bilingual (ENG/FR) is an asset

Become a vital part of Grainger’s mission to keep the world working! #J-18808-Ljbffr

📌 Hybrid Customer Service Representative at Grainger (Winnipeg)
🏢 Grainger Canada
📍 Winnipeg