Join DHL Canada as an ICCC Manager in Brampton, Ontario, where you will elevate the customer experience through data-driven strategies and creative project management.

In your role, you will champion the Insanely Customer Centric Culture (ICCC) agenda and drive the effective usage of the ICCC+ tool. With at least 7 years of relevant experience, your analytical skills in SQL, Python, and Power BI will support the Voice of the Customer initiatives.

Key Responsibilities:
• Drive the execution of the ICCC strategy across Canada
• Facilitate monthly meetings and stakeholder coordination
• Provide actionable insights through advanced VOC analytics
• Develop dashboards and reporting tools for executives
• Lead initiatives for improved NPS and customer satisfaction

Requirements:
• 7+ years of project management experience
• University degree (preferably in Data Science)
• Proficient in SQL, Power BI, and database management
• Strong communication and influencing skills
• Certification as Senior Advisor/Advisor is an asset

Lead enhancements in customer service quality as an ICCC Manager at DHL Canada.
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📌 ICCC Manager Role at DHL Canada (Ontario)
🏢 DHL Express
📍 Ontario