Join Rewind as a Senior Technical Support Engineer and tackle complex technical demands in a rapidly evolving startup. You will be the final line of defense for escalated customer issues.

This advanced role necessitates at least 5 years in a technical support or development background. Utilize your abilities in coding and debugging, especially within cloud environments like Shopify and GitHub. Your effective communication will bridge users and engineers, ensuring high customer satisfaction.

Key Responsibilities:
• Serve as the final escalation point for complex issues
• Reproduce bugs and validate fixes through coding
• Directly interact with Engineering to resolve technical obstacles




• Handle onboarding and deployment for enterprise customers
• Identify patterns for product improvement proposals

Requirements:
• 5+ years of relevant experience in SaaS or tech support
• Robust understanding of REST APIs and integrations
• Experience with AWS services like CloudWatch
• Excellent written and verbal communication
• Ability to work independently under pressure

Enhance your career in a supportive environment focused on data protection and customer innovation at Rewind.
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📌 Technical Support Engineer - Senior Role (Manitoba)
🏢 Rewind Software
📍 Manitoba