Advise the SVP, Global Customer Experience and leadership team on strategic priorities, growth opportunities, and investment decisions

Develop and maintain partnerships with business lines and corporate functions to align strategies, investments, and performance objectives

Lead the budgeting process and oversee sector financial performance, including Run, Maintain, and Improve activities

Support strategic portfolio management, initiative prioritization, business case development and validation, and benefits realization tracking

Monitor performance, benefits realization, and return on investment for sector investments

Develop financial analyses, value creation models, and forecasts

Translate customer, marketing, and operational metrics into strategic recommendations and business value indicators

Partner with Data and Analytics to evolve customer value measurement approaches, including Customer Lifetime Value models

Design and enhance executive dashboards, KPIs, and performance monitoring mechanisms

Contribute to evaluating strategic initiatives, growth opportunities, and potential strategic partnerships

Serve as Business Risk Officer for Global Customer Experience

Integrate risk management into governance, planning, and portfolio management processes

Support key decision-making forums across the sector

Requirements

Influential leadership, strategic thinking, and strong results orientation

Experience acting as a trusted business advisor to managers and senior executives

Strong financial analysis, modelling, and business value assessment capabilities

Expertise in governance, organizational performance, portfolio management, or strategic advisory roles





Collaboration and stakeholder engagement across multiple groups and functions

Robust business judgment, political acuity, and ability to influence strategic decision-making

Understanding of customer value creation, revenue growth, and integrated risk management concepts

Bachelor's degree in actuarial science, business administration, finance, or a related field

Minimum of ten years of relevant experience in strategy, organizational performance, finance, portfolio management, governance, or strategic advisory roles

Advanced English proficiency

Ability to collaborate regularly with English-speaking partners and colleagues

Ability to analyze and produce strategic documentation in English on an ongoing basis

Core Competencies
Demonstrates expertise in financial analysis, strategic advisory, and portfolio management, with a strong focus on customer value creation and risk management. Proven ability to influence decision-making and collaborate across functions to drive organizational performance.

Highest-signal resume keywords

Financial Analysis

Strategic Advisory

Portfolio Management

Governance

Customer Value Creation

ATS Optimization Keywords
Hard Skills

Financial Modelling

Business Value Assessment

Performance Monitoring

Data Analysis

Forecasting

Soft Skills

Influential Leadership

Strategic Thinking

Collaboration

Stakeholder Engagement

Business Judgment

Industry Keywords

Customer Experience

Risk Management

Organizational Performance

Revenue Growth

Strategic Partnerships

Tools & Technologies

Executive Dashboards

KPIs

Performance Monitoring Mechanisms

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📌 Senior Advisor, Strategic Performance (Quebec City)
🏢 Jobtailor
📍 Quebec City