Take charge as the Director of Support Services at Aplin, focusing on developing a robust technical support organization. Enhance customer satisfaction and operational processes within a growth-stage software company.

This role calls for a seasoned support leader dedicated to driving team excellence, customer engagement, and cross-departmental collaboration. You'll implement scalable processes that significantly improve customer outcomes while mentoring a distributed team committed to high performance.

Key Responsibilities:
• Lead, mentor, and foster accountability within the support team
• Optimize processes for efficiency and quality resolution
• Champion customer communication and experience standards




• Collaborate with Product and Engineering for continuous improvement
• Monitor support trends and report to leadership

Requirements:
• 5+ years in technical or customer support leadership
• Expertise in support operations and service quality metrics
• Experience working with product and engineering teams
• Robust skills in communication and team management
• Ability to lead remote support teams

Strive for excellence in support services and customer experience at Aplin.
#J-18808-Ljbffr

📌 Director of Support Services Role (Quebec City)
🏢 David Aplin Recruiting
📍 Quebec City