Work Arrangement:
Remote

Travel Required:
5% Travel to Markham Head Office / Clinics

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country

State-of-the-art facilities to provide high-quality products and services

The opportunity to be a part of a winning, high-performing team

Collaborative, engaging workplace culture –we are passionate about our people!

Adaptable working environment that promotes a healthy work-life balance

Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued

High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:
Reporting to the Associate Director of Patient Programs, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolios. The Program Manager role has a strong combination of project management, performance analytics, client management, case management, and people skills. Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs.

A Day in the Life (What you will do here):

Ensuring the program is designed and implemented as per the sponsor’s strategic direction.

Ensuring all program Client’s needs are being met

Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.

Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed,in order tobuild content for training and ensuring the team has all required context within their therapeutic landscape.





Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction

Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)

Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. Make recommendations for changes in operations andassistin the execution of these changes through arobust changemanagement process

In collaboration with the analytics team,facilitatethe design, production, and delivery of all program-related reporting

Participate/lead in respective client meetings andday to dayclient communications.

Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensureoptimalexecution and performance in all aspects of client communications and client relations.

Assistwith quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.

Overseescase managers to ensure their ability to handle calls and provideappropriate customerservice, document requirements in the system, and manage follow-up calls.

Monitors the performance of staff members to assess training needs and requirements.

Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.

Manage andparticipatein program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)

Manage andparticipatein theproject technicalset up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)

Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting)

Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders

Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives

Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director

Assist with other duties as assigned by the manager

What you need to ensure you are set up for success:

University degree in applicable field





Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations

Experience in Oncology therapeutic area considered an asset

1-3 yearsof experience in a Program Management role

Minimum of 2 years in a People Management role

Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes

Understanding of the direction of technology, trends, and strategic business impact on key clients

Knowledge of full-service call center programs

Ability to interpret financial data and manage a budget

Strong customer/client management background

Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation

Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects

Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders

Strong interpersonal and leadership skills; ability to develop and grow talent

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients.

You are highly adaptable with a track record of success during times of growth and organizational change.

You have a proven track record of developing trust and influence at multiple levels.

You demonstrate an impactful and candid communication style.

You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement

Wellness Program (5 paid days off for your well-being!)

Paid Sick Days

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D;, LTD & Employee/Dependent Life Insurance

RRSP Matching Program

Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal prospect employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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📌 Program Manager (Remote) (Manitoba)
🏢 Sentrex Health Solutions
📍 Manitoba