Elevate resident experiences as a Bilingual Resident Services Manager at CHARLESGATE, specializing in income management for multifamily properties. This role emphasizes resident communication, leasing support, and operational excellence.

Working closely with onsite teams, the Resident Services Manager will ensure a high-quality living experience across multiple CHARLESGATE-managed properties. You will be responsible for resident retention, lease administration, and financial performance while developing trust and rapport with residents. Strong organization skills are crucial, along with mobility across sites to enhance service delivery.

Key Responsibilities:
• Manage resident communications and compliance across properties
• Oversee lease administration and renewals for resident satisfaction




• Conduct property visits to address cleanliness and safety issues
• Coordinate with maintenance and services teams to optimize operations
• Track resident accounts and documentation for accuracy

Requirements:
• 2+ years of experience in multifamily property management
• Bilingual in English and Spanish is required
• Robust customer service and conflict-resolution skills
• Experience with Appfolio or similar property management systems
• Valid transportation for site visits across properties

Drive resident satisfaction and operational efficiency as you manage multifamily services at CHARLESGATE.
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📌 Resident Services Manager Income Focus (Ontario)
🏢 CHARLESGATE
📍 Ontario