Lead technical initiatives as a Team Lead at F12, a premier IT consulting firm. Focus on enhancing service delivery while mentoring an expert team to achieve excellence.

As the Technical Team Lead, you'll be integral to service delivery management. You will oversee technician performance, ensure prompt resolution of escalated requests, and maintain accountability for client satisfaction. This role requires a blend of technical knowledge and leadership, demanding expertise in IT infrastructure and service delivery best practices.

Key Responsibilities:
• Manage the performance of team technicians
• Analyze ticket resolutions and implement improvements
• Act as SME for client interactions and incidents
• Define project timelines and technical deliverables
• Foster collaboration between technical specialists

Requirements:
• 3+ years in IT infrastructure or support
• 1+ year in a management role
• Hands-on experience with cloud services
• Proven ability to handle technical escalations
• Solid collaboration and interpersonal communication skills

Lead a team committed to excellence in IT service at F12, driving success through innovation and mentorship.
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📌 Technical Team Lead Opportunity (British Columbia)
🏢 F12.net
📍 British Columbia