Join IKO Industries as a Brand Reputation Manager, focusing on community engagement across digital platforms. Your expertise will drive customer satisfaction and safeguard company reputation.

As the HSS Community Manager, you will be pivotal in handling brand reputation through monitoring brand conversations and ensuring prompt responses to customer feedback. You will work closely with various departments, ensuring customer issues are resolved strategically and professionally. This role is a fixed-term contract from November 2026 to May 2027.

Key Responsibilities:
• Engage with users and monitor online discussions
• Handle customer inquiries and feedback swiftly
• Manage sentiment and reputation metrics effectively




• Collaborate with internal stakeholders for issue resolution
• Provide monthly reporting on community management performance

Requirements:
• Bachelor’s degree in Communications or related field
• 3-5 years in social media management
• Proficient in community management tools like Meltwater
• Demonstrated ability to manage crisis communications
• Robust organizational skills with attention to detail

Enhance IKO’s online presence through proactive community management, ensuring customer engagement aligns with brand values.
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📌 Brand Reputation Manager IKO Industries (Ontario)
🏢 IKO North America
📍 Ontario