Become a vital part of the Manulife Bank Contact Center as a Bilingual Customer Service Representative, where you’ll deliver exceptional service in both French and English. Engage with customers via calls, email, and chat in a hybrid work model.

This role involves providing top-tier customer support to policyholders and partners, utilizing advanced technology for accurate documentation and problem resolution. Candidates will need to leverage their bilingual skills in a fast-paced environment while collaborating with colleagues to tackle complex issues.

Key Responsibilities:
• Provide exceptional service in French and English
• Handle high volume inquiries with proactive solutions
• Document interactions accurately using advanced technology




• Build trust through empathy and emotional intelligence
• Collaborate across departments to resolve complex issues

Requirements:
• Bilingual fluency in French and English
• Experience in customer service, preferably call centers
• Robust technical skills for navigating multiple systems
• Ability to deliver concise and effective communication
• Flexibility to work within specified schedules

Harness your bilingual skills to enrich customer experiences at Manulife.
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📌 Bilingual Customer Service Representative Manulife (Quebec City)
🏢 Manulife Financial
📍 Quebec City