Join Chowbus as a POS Support Specialist, specializing in technical support and merchant onboarding for our Asian restaurant partners. Your impactful role supports our expansive SaaS platform throughout North America.

In this role, you will become a key member of the Restaurant Technology Team, providing essential technical support and assisting merchants in navigating the Chowbus platform. You’ll be responsible for onboarding processes, resolving complex technical questions, and contributing to product enhancements based on client feedback. Your problem-solving skills will directly influence customer retention and growth.

Key Responsibilities:
• Assist merchants with hardware and software installation
• Conduct client success reviews and monitor overall satisfaction




• Address technical inquiries through various communication channels
• Provide onsite assistance for critical support issues
• Collaborate with teams for continuous service improvement

Requirements:
• 1-3+ years in SaaS or customer support
• Solid troubleshooting and CRM proficiency
• Excellent communication skills, friendly demeanor
• Bilingual in Chinese and English
• Enthusiastic about technology and service excellence

Leverage your client support skills at Chowbus to enrich the food entrepreneur community through effective technology solutions.
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📌 Chowbus POS Support Specialist Role (Ontario)
🏢 Chowbus
📍 Ontario