Join DHL as an ICCC Manager in Brampton, ON, and lead the charge in enhancing customer satisfaction and experience. Utilize your analytical skills to drive program management and team development.

As an ICCC Manager at DHL Express, you will play a key role in executing the ICCC strategy while managing customer insights and improvement projects. This position requires a leader who can align goals with regional and global priorities, foster team engagement, and analyze Voice of the Customer data to drive actionable insights. Your contributions will be vital in improving service quality and operational performance.

Key Responsibilities:
• Execute ICCC strategy and alignment with counterparts
• Lead adoption of ICCC+ tool for continuous improvement




• Facilitate monthly meetings and follow up on actions
• Analyze customer feedback and report on NPS performance
• Develop insights connecting VOC with operational results

Requirements:
• 7+ years of project management experience
• Leadership and influencing capabilities
• Proficient in data analysis tools and techniques
• Business acumen and robust communication skills
• University degree or similar qualifications required

Shape the future of customer experience at DHL with your passion and expertise.
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📌 DHL ICCC Manager Opportunity (Northwest Territories)
🏢 Deutsche Post DHL
📍 Northwest Territories