This job posting is for a current vacancy with our client.

Our client, a leading content and creative production organization, is seeking a Senior Project Manager to join their Retail & Commercial Operations team. This opportunity is ideal for an experienced project management professional who thrives in fast-paced, high-volume retail, agency, e-commerce, or integrated content production environments.

This is a hands-on project leadership role focused on owning complex, multidisciplinary projects from initial brief through final delivery. The successful candidate will build and manage integrated project plans, coordinate cross-functional teams, manage timelines, dependencies, risks, approvals, budgets, and client communication, while helping improve workflow visibility, efficiency, and scalability across the production environment.

Key Responsibilities

- Lead end-to-end project delivery across complex, high-volume retail and commercial programs spanning digital, print, web, e-commerce, creative, photography, and content production.
- Translate client briefs and business requirements into detailed project plans, work breakdown structures, milestones, dependencies, owners, approval gates, and delivery schedules.
- Build and maintain integrated workback schedules aligned with final delivery and in-market dates.
- Coordinate multidisciplinary workstreams across creative, data, studio, production, digital, photography, quality assurance, and client teams.
- Manage multiple concurrent projects and proactively re-plan when priorities, scope, timelines, resources, or client requirements change.
- Identify critical paths, project risks, dependencies, bottlenecks, and potential delivery issues, escalating with clear impacts, options, and recommendations.
- Lead project kickoffs, status meetings, action reviews, and day-to-day delivery coordination while maintaining clear ownership of decisions, actions, and due dates.
- Serve as a primary day-to-day contact for project status, client inputs, decisions, approvals, and delivery requirements.
- Develop project estimates and monitor budgets, hours, purchase orders, scope changes, and forecast-to-complete throughout the project lifecycle.
- Identify out-of-scope requests and support change estimates, statements of work, and related client conversations.
- Partner closely with account leadership,



production management, and functional teams to address resource requirements, capacity constraints, delivery risks, and recovery plans.
- Maintain accurate project information within designated project management and workflow platforms, ensuring strong data quality and visibility across teams.
- Identify opportunities to improve project workflows, standardize repeatable processes, and leverage automation and AI-assisted solutions to increase productivity and delivery efficiency.
- Support project close-outs, lessons learned, and continuous improvement across the Retail & Commercial Operations team.

What They're Looking For

- 5+ years of project management experience within retail marketing, creative production, integrated agency services, e-commerce content, or a related setting.
- Demonstrated experience creating and managing integrated project plans connecting client requirements, internal workstreams, approvals, and final delivery dates.
- Experience managing complex, multidisciplinary projects with multiple concurrent workstreams and tight deadlines.
- Strong understanding of creative and content production workflows across digital, print, web, e-commerce, photography, and related channels.
- Hands-on experience managing project scope, schedules, dependencies, risks, approvals, estimates, budgets, and delivery requirements.
- Experience working directly with clients and senior stakeholders, providing clear project updates and managing expectations when priorities or requirements change.
- Strong experience with modern project management, workflow, collaboration, or production management platforms.
- Demonstrated ability to improve project processes, workflow visibility, delivery consistency, or operational efficiency.
- Strong technology orientation with an interest in workflow automation, AI, and emerging tools that can improve project delivery.
- Calm, proactive, highly organized,



and solution-oriented approach with the confidence to hold internal teams and clients accountable to project requirements.

Non-Negotiables

- 5+ years of relevant project management experience within retail marketing, creative production, an integrated advertising/creative agency, e-commerce content, or a comparable high-volume environment.
- Strong hands-on experience building and managing detailed integrated project plans, workback schedules, milestones, dependencies, owners, and approval requirements.
- Experience managing multiple concurrent projects and complex cross-functional workstreams in a fast-paced environment.
- Experience delivering projects across multiple channels, including digital, print, web, or e-commerce.
- Demonstrated ownership of project scope, timelines, risks, issues, approvals, and final delivery.
- Experience coordinating multidisciplinary creative, production, digital, studio, or content teams.
- Experience managing project estimates, budgets, hours, scope changes, or other project financial controls.
- Strong client and stakeholder communication skills with the ability to proactively identify risks and recommend solutions.
- Comfortable adopting modern project management technology and leveraging automation or AI to improve workflows and productivity.
- Comfortable working on-site in North York, Toronto.

Nice to Have

- Experience supporting a large national retailer or other high-volume enterprise client.
- Experience within retail, shopper marketing, e-commerce, consumer goods, or high-volume content production.
- Experience with photography, digital asset management, product content, retail media, or automated content production workflows.
- Experience with ClickUp or comparable project management and workflow platforms.
- Experience implementing new project management processes, workflow technology, automation, or AI-assisted tools.
- Experience coordinating Canadian and offshore teams, external vendors, freelancers, or other distributed production resources.
- PMP, CAPM, Agile, or related project management certification.
- Experience helping transform or scale a project management or production operating model.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to connect exceptional talent with outstanding career opportunities.

📌 Senior Project Manager - north york (Toronto)
🏢 Robert Half
📍 Toronto