D-Wave is looking for a Quantum Systems Service Manager to lead service operations and optimize customer experience within cutting-edge quantum technologies. Oversee system installation and support with precision in a dynamic setting.

As a Service Manager, you will play a crucial role within the Hardware Engineering Department, directing a team of Service Engineers while focusing on high system reliability and effective service delivery. Your leadership will promote continuous improvement initiatives and collaboration with Engineering and DevOps to meet strategic objectives and enhance operational performance.

Key Responsibilities:
• Manage and mentor a skilled Service Engineering team
• Ensure timely maintenance and reliability of production systems




• Develop service policies and enhance operational protocols
• Conduct root cause investigations for system issues
• Foster key relationships with customers for effective service

Requirements:
• Bachelor's degree in relevant engineering discipline
• 10+ years in high-tech service environments
• Proven ability in team leadership and conflict resolution
• Solid organizational and resource management skills
• Experience with operational process development

Drive service excellence and innovation at D-Wave, making an impact in the field of quantum computing.
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📌 Quantum Systems Service Manager Role (British Columbia)
🏢 D-Wave
📍 British Columbia