Enhance your career as an IT Operations Analyst with Air Canada, focusing on maintaining technology reliability and supporting critical IT services in a collaborative atmosphere.

This role within the IT Operations Centre is vital for ensuring a secure operational setting, troubleshooting issues across our systems and applications. Collaborate with internal and external teams to instigate improvements, manage incidents efficiently, and adapt monitoring tools for proactive alerts. You'll lead significant efforts in service optimization, benefiting from a diverse, supportive workplace.

Key Responsibilities:
• Provide support for Apple devices at Air Canada
• Act as key escalator for service desk issues
• Implement procedures to resolve service-impacting incidents




• Coordinate incident communications and follow-ups
• Assist with monitoring tool adaptation for alerts

Requirements:
• University degree or relevant experience
• 3-5 years in enterprise IT environments
• Expertise in IT monitoring and incident management
• Recent certifications such as ITIL or AWS preferred
• Effective team collaboration and communication skills

Be part of a leading airline's tech team, contributing to the continuous improvement of IT services at Air Canada.
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📌 IT Operations Analyst Role at Air Canada (Ontario)
🏢 Air Canada
📍 Ontario