Empower healthcare with Tali as a Bilingual Customer Success Specialist. Support users in leveraging AI technology to enhance patient care through seamless onboarding and effective communication.

At Tali, we are transforming healthcare by enabling clinicians to focus on patient care instead of administrative tasks. As a Bilingual Customer Success Specialist, you’ll design the onboarding experience for new users, ensuring they quickly realize the full value of our AI-powered solutions. You'll need expertise in customer workflows and insights to elevate user experiences.

Key Responsibilities:
• Own and manage the onboarding journey for recent users
• Analyze customer journeys to identify and resolve friction points
• Provide exceptional support,



explaining the 'why' behind solutions
• Collaborate with cross-functional teams to address client concerns
• Contribute insights to enhance our products and services

Requirements:
• Bilingual in English and French
• Experience in customer support, particularly Tier II
• Proficiency in CRM and ticketing systems
• Strong verbal and written communication skills
• Familiarity with healthcare or AI technology

Fuel healthcare innovation and empower clinicians at Tali with your problem-solving skills.
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📌 Bilingual Customer Success Specialist at Tali (Ontario)
🏢 Tali
📍 Ontario