Embark on a rewarding career as a Customer Success Manager with SPS Commerce, focusing on a hybrid work model. You will manage over 200 brand accounts, enhancing customer retention and engagement.

This dynamic position within our Customer Success Team will empower you to nurture relationships in the Emerging Market. Utilize your skills in account management and technology to implement streamlined processes that deliver real value. Your role is pivotal in ensuring high-impact customer operations and contributing valuable insights for Go-To-Market strategies.

Key Responsibilities:
• Engage with a portfolio of 200+ CPG brands
• Implement onboarding and personalized success plans
• Track account health and escalation needs




• Execute targeted campaigns to increase product adoption
• Report on key customer metrics and insights

Requirements:
• High school diploma or equivalent; Bachelor's degree is a plus
• 1-2 years of relevant experience in customer-oriented roles
• Familiarity with SaaS and CRM systems
• Strong communication abilities for diverse audiences
• Proficiency in data analysis and metric tracking

Bring your customer advocacy skills to SPS Commerce and help shape the future of retail.
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📌 Hybrid Customer Success Role at SPS (Ontario)
🏢 SPS Commerce
📍 Ontario