Step into a rewarding role at AlphaKOR as a Bilingual Technical Support Specialist. Your passion for IT service will shine in a supportive, fun environment focused on growth.

The Technical Specialist at AlphaKOR will maintain and troubleshoot workstations and provide remote support. Bilingual communication in French and English is essential, along with a commitment to customer service. You will address various technical issues while ensuring thorough documentation and effective escalation when necessary.

Key Responsibilities:
• Provide support for IT technical issues
• Maintain clear communication with users and team members
• Document technical processes effectively
• Manage tickets for printer and workstation support
• Conduct follow-ups to ensure complete satisfaction

Requirements:
• IT degree or diploma with one year experience
• Fluent in both French and English
• Familiar with VPNs, routers, and server management
• Strong administrative skills in documentation
• Desire for continuous learning and skilled growth

Utilize your expertise to foster customer satisfaction and streamline IT solutions at AlphaKOR.
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📌 Technical Support Specialist - Bilingual French (Ontario)
🏢 AlphaKOR
📍 Ontario