AI Technical Lead
Client: Infosys / Rogers
Location: ONTARIO, TORONTO Rogers Client Office (5 Days Onsite)
Duration: Long Term
Interview: WebEx Hire
Job Summary
Seeking an AI Technical Lead with 8+ years of IT experience and 5+ years in Contact Center and Conversational AI architecture . The ideal candidate will lead the design and implementation of enterprise AI solutions using Conversational AI, LLMs, and cloud technologies.
Required Skills
8+ years of IT experience with 5+ years in Contact Center & Conversational AI.
Expertise in Google CCAI/CES, Dialogflow CX/ES, Vertex AI , or similar platforms.
Experience with LLMs, Prompt Engineering, Python, REST APIs , and GCP .
Knowledge of IVR, Voice Bots, Chatbots, STT/TTS , and Contact Center platforms (Genesys, NICE CXone, Amazon Connect, Five9).
Robust architecture, integration, and technical leadership skills.
Responsibilities
Lead Conversational AI solution architecture and implementation.
Design scalable AI-powered voice and chatbot solutions.
Integrate AI with Contact Center and enterprise applications.
Mentor development teams and ensure best practices for performance, security, and scalability.

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