Manage complex, high-risk residential property claims for high-net-worth clients from investigation through final settlement
Conduct claim investigations, assess damages, determine cause of loss, and negotiate claim settlements
Deliver a personalized and exceptional customer experience while managing sensitive and complex claim matters
Collaborate with internal partners, vendors, contractors, legal representatives, and other stakeholders to achieve timely claim resolutions
Apply advanced claims expertise to assess coverage, manage costs, minimize leakage, and identify potential fraud
Ensure accurate documentation, regulatory compliance, and adherence to claims policies and procedures
Act as a Subject Matter Expert by providing guidance, training, and mentorship to team members on complex residential claims
Build and maintain relationships across Claims, Legal, Underwriting, and external partners
Support business initiatives, process improvements, risk management activities, and operational excellence objectives
Present strategic claim updates, trends, and recommendations to senior leadership and executive stakeholders
Manage increased claim volumes during catastrophe events and weather-related losses while maintaining service standards
Conduct on-site property inspections and meet with clients, witnesses, and vendors when required
Promote a collaborative, customer-focused, and high-performing team culture
Requirements 5+ years of property claims experience, preferably handling complex residential and high-value property claims
Experience managing large-loss, high-risk claims from investigation through settlement
Experience supporting high-net-worth or private client insurance portfolios is preferred
Proven ability to conduct claim investigations, assess damages, determine liability, and negotiate settlements
Experience conducting on-site property inspections and field investigations
Demonstrated ability to present claim strategies, trends,



and updates to senior leadership and executive stakeholders
Ability to manage increased claim volumes during CAT events and severe weather-related losses
Expert knowledge of residential property claims handling, insurance policies, and industry best practices
Strong understanding of coverage analysis, liability assessment, claims regulations, compliance requirements, and risk management principles
Experience identifying potential fraud indicators and handling claims in accordance with established procedures
Excellent analytical, problem-solving, decision-making, negotiation, and stakeholder management skills
Proven ability to manage multiple complex claims while delivering an exceptional client experience
Strong organizational and communication skills with the ability to work independently and exercise sound judgment
CIP designation or other relevant insurance accreditation preferred
Core Competencies Demonstrates expert knowledge in managing complex residential property claims, including conducting investigations, assessing damages, and negotiating settlements. Proven ability to deliver exceptional client experiences while ensuring compliance with industry regulations and best practices.
Highest-signal resume keywords Property Claims Management
Claim Investigation and Assessment
Negotiation and Settlement
Regulatory Compliance
Stakeholder Management
ATS Optimization Keywords Hard Skills Complex Residential Claims Handling
Coverage Analysis
Liability Assessment
Fraud Detection
In office Property Inspections
Claims Regulations
Risk Management Principles
Claims Documentation
High-Value Property Claims
Large-Loss Claims Management
Soft Skills Analytical Skills
Problem-Solving
Decision-Making
Organizational Skills
Communication Skills
Certifications & Qualifications CIP Designation
Industry Keywords High-Net-Worth Clients
Claims Policies and Procedures
Customer Experience
Operational Excellence
Catastrophe Events

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📌 PCA – Residential Claim Specialist (Ontario)
🏢 Jobtailor
📍 Ontario