Join Metrolinx as a Dispute Resolution Officer focused on exceptional customer service. This role requires expertise in interpreting regulations related to violations under the Administrative Fees program.

As part of Metrolinx, a energetic agency of the Government of Ontario, you will play a key role in addressing disputes over violations effectively. You will leverage your four years of experience in customer service and legislation to make fair decisions, educate the public, and support prosecution when necessary.

Key Responsibilities:
• Review and decide on administrative fee disputes
• Communicate decisions clearly to customers
• Maintain accurate case notes within the management system




• Investigate complaints related to fare media systems
• Develop training for new officers and staff

Requirements:
• Post-secondary diploma in a relevant field
• Minimum four years of related experience
• Excellent written and verbal communication skills
• Strong understanding of dispute resolution techniques
• Proficiency in Microsoft Office and databases

Bring your strong analytical skills and customer-focused approach to support Metrolinx’s mission of better transit solutions.
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📌 Dispute Resolution Officer at Metrolinx (Ontario)
🏢 Metrolinx
📍 Ontario