Become a pivotal part of the OPENLANE team as a Technical Vehicle Specialist. Utilize your diagnostic skill set and customer-focused approach in a hybrid work setting.

We are looking for an Automotive Technical Specialist whose expertise lies in hands-on diagnostics and resolving customer disputes. You will engage with customers to clarify vehicle condition and directly influence satisfaction outcomes. With a minimum of two years' experience as an Automotive Technician or similar role, you'll be conducting thorough investigations to support fair resolutions.

Key Responsibilities:
• Confirm vehicle condition with inspection report analysis
• Navigate and resolve customer claims with unbiased assessments
• Communicate findings clearly to customers and internal teams




• Educate on vehicle repairs and condition expectations
• Mediate and negotiate fair outcomes for all parties

Requirements:
• 2+ years in automotive diagnostics or related roles
• Exceptional communication and conflict resolution skills
• Basic computer literacy and CRM proficiency
• Team-oriented attitude with a strong work ethic
• Experience with Google Suite is beneficial

Support OPENLANE's commitment to excellence in vehicle remarketing through your technical insights and dedication to customer satisfaction.
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📌 Technical Vehicle Specialist at OPENLANE (Ontario)
🏢 OPENLANE
📍 Ontario